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FAQ
This FAQ section is here to answer some of the frequently asked questions. To SAVE YOU TIME from writing / emailing us and waiting for our answers.
We also have a comprehensive Wiki / Knowledgebase which will help answer a lot of technical questions.
Below are the categories of common questions we get:
- How Do DivTag’s Templates and Add-ons Work?
- Questions on Purchasing and Delivery
- Questions on Installation
- What Happens After I Install DivTag’s Products?
- Template Updates & Technical Support
- What If I Want To Make Custom Changes To Your Templates?
- Sales and Licensing Policies
See detailed questions below each category. Click on the categories to get our answers.
- Q: How do your products work?
- Q: Will your Header Plugins work with Weebly's original standard templates or my own designs?
- Q: Will your Splash Pages, Widgets and Element Skins work with all Weebly templates?
- Q: Do the basic DivTag templates include any Add-ons in them?
- Q: How many DivTag Header Plugins can I insert into a DivTag Weebly template? For example, can I have 2 plugins installed in a DivTag template?
- Q: How come your templates and demo sites look different across different internet browsers?
- Q: Are your products compatible with mobile devices?
- Q: Are your products real and legitimate?
- Q: What if I'm using Weebly through another host (e.g. iPage, Netfirms, Fatcow, etc)? Can I use your templates?
- Q: Are your products 1-time purchases? Or recurring monthly / yearly membership fees?
- Q: How will the DivTag's products be delivered to me?
- Q: I don't have a PayPal account. Can I use credit cards?
- Q: Is shopping online SAFE?
- Q: What will the charge on my credit card statement say?
- Q: What should I do after I install a DivTag template?
- Q: Will I retain all my original / existing website content after I upload your template?
- Q: Will all the normal Weebly drag-and-drop building platform still be the same after I install your template?
- Q: What is your template update & support policy?
- Q: Do I have to pay annual or repeated fees for support?
- Q: When & Why do you update your templates?
- Q: Why do you charge separately for the optional Life Time Update & Technical Support Program?
- Q: How do I install / upload the DivTag products on to my Weebly account?
- Q: I tried installing your products but it did not work? Help!
- Q: When I tried to upload your template into Weebly using Weebly's Import Theme function, I received this error message: "Error: Zip archive missing index.html or main_style.css"
- Q: I tried to edit the background image and header image on my template and plug-in, but it is not working!
- Q: I have successfully uploaded my custom images, but they don't fit!
- Q: I like the text titles on the images for Shift Slider plugin. How do I get the text on my images?
- Q: I know a little bit about coding and I want to put through some changes to the DivTag codes to tailor the design, is that ok?
- Q: Can you help me make customize changes to DivTag templates?
- Q: What is considered to be customized changes?
- Q: What if I make some custom changes to DivTag products and as a result, the products are not functioning properly? Will DivTag fix them?
- Q: I added non-DivTag widgets(s) into DivTag products and something broke. Can you fix it?
- Q: I bought a template from another template provider and want to convert it to Weebly compatible template. Can you do that?
- Q: If I purchased a DivTag product once, can I use it for 2 or more websites?
- Q: What is your Sales Policy?
- Q: If I purchased the wrong product, can I exchange it?
- Q: Can I resell DivTag products?
- Q: What if you update your products? Do I get these updates too?