FAQ

This FAQ section is here to answer some of the frequently asked questions. To SAVE YOU TIME from writing / emailing us and waiting for our answers.

We also have a comprehensive Wiki / Knowledgebase which will help answer a lot of technical questions.

Below are the categories of common questions we get:

  • How Do DivTag’s Templates and Add-ons Work?
  • Questions on Purchasing and Delivery
  • Questions on Installation
  • What Happens After I Install DivTag’s Products?
  • Template Updates & Technical Support
  • What If I Want To Make Custom Changes To Your Templates?
  • What if I’m using Weebly through another host (e.g. iPage, Fatcow, Bluehost, Hostgator, Netfirms, JustHost, Domain.com, etc)?  Can I use your templates?
  • Sales and Licensing Policies

See detailed questions below each category. Click on the categories to get our answers.

 


How Do DivTag’s Templates and Add-ons Work?
  • Q: How do your products work?
  • Q: Will your Header Plugins work with Weebly's original standard templates or my own designs?
  • Q: Will your Splash Pages, Widgets and Element Skins work with all Weebly templates?
  • Q: Do the basic DivTag templates include any Add-ons in them?
  • Q: How many DivTag Header Plugins can I insert into a DivTag Weebly template? For example, can I have 2 plugins installed in a DivTag template?
  • Q: How come your templates and demo sites look different across different internet browsers?
  • Q: Are your products compatible with mobile devices?
  • Q: Are your products real and legitimate?
  • Q: What if I'm using Weebly through another host (e.g. iPage, Fatcow, Bluehost, Hostgator, Netfirms, JustHost, Domain.com, etc)? Can I use your templates?
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Questions on Purchasing and Delivery
  • Q: Are your products 1-time purchases? Or recurring monthly / yearly membership fees?
  • Q: How will the DivTag's products be delivered to me?
  • Q: I don't have a PayPal account. Can I use credit cards?
  • Q: Is shopping online SAFE?
  • Q: What will the charge on my credit card statement say?
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Questions on Installation
  • Q: How do I install / upload the DivTag products on to my Weebly account?
  • Q: I tried installing your products but it did not work? Help!
  • Q: When I tried to upload your template into Weebly using Weebly's Import Theme function, I received this error message: "Error: Zip archive missing main_style.css"
  • Q: I tried to edit the background image and header image on my template and plug-in, but it is not working!
  • Q: I have successfully uploaded my custom images, but they don't fit!
  • Q: I like the text titles on the images for Shift Slider plugin. How do I get the text on my images?
  • Q: Can you install my theme, header plugin, widget, skin, or splash page for me?
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What Happens After I Install DivTag’s Products?
  • Q: What should I do after I install a DivTag template?
  • Q: Will I retain all my original / existing website content after I upload your template?
  • Q: Will all the normal Weebly drag-and-drop building platform still be the same after I install your template?
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Template Updates & Technical Support
  • Q: What is your template update & support policy?
  • Q: Do I have to pay annual or repeated fees for support?
  • Q: When & Why do you update your templates?
  • Q: Why do you charge separately for the optional Life Time Update & Technical Support Program?
  • Q: What if I purchased the 1 year only update package, and after 1 year Weebly makes a big update and the template no longer works well with Weebly's updates?
  • Q: I need an update on my theme, but I purchased the theme before the lifetime support option was available. What are my options?
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What If I Want To Make Custom Changes or Add Other Widgets To Your Templates?
  • Q: I know a little bit about coding and I want to put through some changes to the DivTag codes to tailor the design, is that ok?
  • Q: Can you help me make customize changes to DivTag templates?
  • Q: What is considered to be customized changes?
  • Q: Where can I find freelancers / coders to help me with customizations?
  • Q: What if I make some custom changes to DivTag products and as a result, the products are not functioning properly? Will DivTag fix them?
  • Q: I added non-DivTag widgets(s) into DivTag products and something broke. Can you fix it?
  • Q: I bought a template from another template provider and want to convert it to Weebly compatible template. Can you do that?
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What if I’m using Weebly through another host (e.g. iPage, Fatcow, Bluehost, Hostgator, Netfirms, JustHost, Domain.com, etc)? Can I use your templates?
  • Q: What if I'm using Weebly through another host (e.g. iPage, Fatcow, Bluehost, Hostgator, Netfirms, JustHost, Domain.com, etc)? Can I use your templates?
Continue Reading
Sales & Licensing Policies
  • Q: If I purchased a DivTag product once, can I use it for 2 or more websites?
  • Q: What is your Sales Policy?
  • Q: If I purchased the wrong product, can I exchange it?
  • Q: Can I resell DivTag products?
  • Q: What if you update your products? Do I get these updates too?
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